Our Business Hours
Sterling Mattress Factory
3201 S Park Ave.
Herrin, IL 62948
Phone: 618 988-8888
Autumn is in the air, time to change the feathers in your nest?
0% interest financing now available.
IT'S TIME TO GET THE SLEEP YOU REALLY NEED.
Warranty information is specific to each bed model. Please review your manual for updated and more specific information.
For the first five years, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered!
After the fifth year and up through year 20, any defect in workmanship or the materials in the frame itself are covered. This excludes the cover, side rails, decking and legs, electronic parts, and cords. Does not apply to damage caused to mattresses, fabric, cables, cords, or items supplied by resellers. Applies to Rize adjustable beds purchased on 1/1/2018 and after.
The Rize Elevation, Edge, Clarity, and Summit models are covered by a basic limited warranty where defects in workmanship and materials are warranted for a period of up to one year. Parts, labor, transportation and shipping costs are covered during this time. After the first year, Rize Elevation, Edge, Clarity, and Summit power beds are covered by a 19-year limited warranty. During this time period, replacement parts for defective items are offered at a reduced cost (excluding electronics, electrical components, drive motors, and massage motors). The purchaser pays all service, transportation, labor, and shipping costs associated with the delivery and/or replacement of the defective part. Defective parts must be returned.
All other models are covered by a premium 20-year limited warranty. For the first year, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered. For years two and three, replacement parts are available at no cost, but service, transportation, labor, and shipping costs are not covered. After the third year and up through year 20, replacement non-electrical parts are available at a reduced rate. All labor and transportation costs are the responsibility of the purchaser. The defective parts must be returned.
Don't forget to register your Rize to receive the latest updates on your bed and to help with any troubleshooting if you ever have questions.